FAQ: It's a new school year, so where have all my old classes gone?

Note: This article only affects schools using SMS-LMS Interoperability to manage their Class Pages in Ultranet. If you are not using SMS-LMS Interoperability and your Class Pages are missing, you can check your Pending Delete folder, or ask an Administrator to check under Page Admin.

If your school has enabled SMS-LMS Interoperability mode for Ultranet and it has been configured to manage Class Pages, there is a chance that when a rollover is performed, your previous classes will no longer appear on your Dashboard.

Don't panic! 

Pages are never completely purged from Ultranet unless explicitly set to do so by a Teacher or Administrator (i.e. a human). The automated Interoperability process (i.e. not a human) is not allowed to perform this action, so all your hard work and effort is not lost.

Here's how to bring them back.

Part 1. Restoring the Class Pages

When the SMS-LMS Interoperability synchronisation is run and a non-current class is found, it is flagged for deletion and sent to the Pending Delete section of the site, which is kind of like the Recycle Bin/Trash folder on your computer. In this sense, it is in a temporary 'limbo' state and waiting for a command to either be restored or permanently deleted.

As a teacher or administrator with class access, you can restore deleted class pages yourself via the Dashboard.

  1. Sign in and go to your My Dashboard page.

  2. Open your user menu beside your profile picture on the left of the toolbar and select 'My Profile'.Screen Shot 2015-01-30 at 12.38.34 pm.png

  3. Select the "My Admin Tools" option on the right hand side of the screen.Screen_Shot_2015-02-02_at_1.46.02_pm.png

  4. Next, make sure you are on the "My Deleted Class" tab. 


    In this section, you will see a list of any/all class pages that you have deleted. If there are many listed, you can shorten the list by using the Keyword Search, or the page type filters (SMS-deleted, User-deleted, Sub-Pages).


  5. Once you have identified the page you want to restore, click on its corresponding "Restore/Delete" link to the right.


  6. In the resulting pop-up window, check to ensure that the group permissions include at least one group you are currently a member of—either the original class, your new year's class group or another user permission group (otherwise you would restore a page to a location that you can't access anyway). 


    Once this is confirmed, click the "Restore" button at the bottom of the window, and the page will be restored to its original location in your class list.

Part 2. Mapping the class

Once the Class Page has been restored and made accessible, you should be able to browse to it from your Dashboard and see all your old content.

However, you may also see another Class Page that was created automatically for you using your new year's group name. Although this page is brand new (and therefore empty), you could delete it and just carry on with your restored Class Page... right?

Unfortunately, this is only a temporary solution. Don't forget that the SMS-LMS Interoperability sync still controls your Class Pages. So when it synchronises again the next day/night, it will see that the new page got deleted... and it will bring it back to life!

To avoid this nightmarish scenario recurring in an endless loop, you will need to map your Class Page—more directly, you will be mapping the 'old' restored class to the 'new' automatically-created class. Once this is done, Ultranet knows that the old class now represents the new class, and so it doesn't try to create it again.

The following steps will show you how to map pre-existing classes to their automated counterparts.

  1. From your User Menu, select "My Profile" and the "My Admin Tools" button again.

    Screen Shot 2015-02-02 at 1.46.02 pm.png

  2. On the resulting page that loads, select the "Map Interop Classes" tab.


    A list of all your pre-existing virtual classrooms will be displayed. Use the search field to narrow this down to the name of your specific class to be mapped.

    Note: In this step, you are trying to find the previous year's class page, so use keywords that match what you remember it being named.

    Once identified, click on the “Map this class” button to the right.


  3. The resulting pop-up window lists all the Interop classes. A search query is automatically performed for you, using the pre-existing class name. However, if the SMS class name format is different, you will need to modify the search query and try again.

    Note: In this step, you are basically finding the current year's class, so use search keywords for what your current class would be.

    Once the matching Interop class is found, click on the “Map to this class” button to the right.


    Once this process is complete, the classes will be mapped and only the single Class Page should appear on your Dashboard.

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request


Article is closed for comments.