FAQ: Does Ultranet support SSL authentication?

SSL (Secure Sockets Layer) is a way to establish secure communication between your web browser and a web server. When enabled, it means that any data sent between the two points is secure and cannot be intercepted. This is the same level of security offered by other data-sensitive websites you may use, such as with online banking.

From Ultranet 2.4 onwards (released June 2012), schools have the option of enabling SSL security on their site.

What are the implications when switching to SSL?

For schools that have been using Ultranet in non-SSL mode, there will be a few changes to take note of. Specifically:

  1. When you click the Sign In button, you will now be redirected to a secure full-page screen rather than the previous pop-up panel.


    By default, all Student, Teacher, Parent and Guest accounts will be returned to a non-SSL HTTP page after signing in. Only Administrators and Admin Teachers will be returned to a SSL page.

  2. Users signing into your site will now see an address that ends with "". If you have your own domain name mapped to your Ultranet site, this will be continue to be visible to public users. However, any user signing in to Ultranet will be redirected to your "<schoolname>" address.

  3. Some links to pages or images previously inserted into the Page Editor prior to switching to SSL may not work when in secure mode, as they will be linking or pointing to their old location which was not secured via SSL. 

    To avoid or correct this, when embedding links and images we recommend that you always use relative links (e.g. "/DataStore/Pages/PAGE_1/Docs/Documents/MyDoc.pdf" instead of ""). This recommendation also applies to links to other Ultranet pages, as depending on the context, you may be redirecting a user from an SSL page to a non-SSL page (or vice versa)—which would inadvertently trigger a new session and force them to sign in again unnecessarily.

How do I enable SSL mode for my Ultranet site?

Ultranet's SSL mode will need to be enabled by our service agents, so if you would like to enable SSL authentication for your site, simply make a request via a support ticket

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